September 17th - Teamwork & Leadership Development - 2 Part Webinar Series

Teamwork & Leadership Development - 2 Part Webinar Series

September 17, 2020 Zoom Webinar

1:15 PM to 3:15 PM

Link to Webinar Flyer

Link to Register

Sept. Edu. Webinar Registration
September 17th - Teamwork & Leadership Development - 2 Part Webinar Series - Events - Community Associations Institute Michigan Chapter - pixel

This presentation will focus on the roles of leaders within the community association model – Board Members, Homeowners, Community Managers, and Business Partners.  How does each group impact each of the other groups, and how as the Community Manager, can we assist and guide this team to work hand in glove for the betterment of the association as a whole? Attendees will learn skills to help build upon their own leadership skills in addition to discovering ways to lift up and grow the leaders around them!

Join Jessica Towles, CMCA, AMS, PCAM, a member of the CAI national faculty, and nationally recognized speaker as she shares ideas and tools on:

  • Board Leadership Development Best Practices Personal Leadership
  • Development Best Practices
  •  Developing New Leaders

Jessica Towles, CMCA, AMS, PCAM; Director of Property Management and Business Strategy

Jessica Towles has been in the community association management industry since 2000 with experience maintaining all aspects of community associations and management company administration, including facilities management, financial management and customer retention. In addition to her role with FirstService Residential, Ms. Towles currently serves on the Community Associations Institute (CAI) Board of Trustees and is the 2020 Chair of the Community Association Manager Council.

Program Sponsor -  Zolman Restoration - 313-492-6450

Program Sponsor - Maris Brown Insurance Group - 248-257-5556

Meet & Greet Sponsor - Rickel Law  - 586-415-8700

Pen Sponsor - McCredie Insurance Agency - 810-767-6050


M-201 Facilities Management, August 19-20, 2020 12-3 p.m. ET

This course provides a hands-on approach to help you analyze, evaluate, communicate and plan for property maintenance. Your community will benefit from your increased understanding of the various types of maintenance—routine, preventive, emergency, corrective and scheduled

August 26th Teamwork & Leadership Development - 2 Part Webinar Series

Promoting Volunteerism and Preventing Burnout What would we do without volunteers? They are the lifeblood of community associations. Not only do volunteer board members accomplish the necessary work of the association, but they, along with committee members, establish values and priorities of the membership.

M-202 Association Communications, August 27-28, 2020, 12-3 p.m. ET

This course offers communication strategies that will benefit both new and experienced managers and provide the skills to better understand owners and volunteers. You’ll learn the basics of good customer service and gain the tools to effectively handle complaints, write newsletters and reports and manage public relations.

M-204 Community Governance, September 2-3 p.m. ET

This course covers the legal basis of community rules, policies and procedures. You’ll gain a better understanding of board and management responsibilities and a better grasp of the community association as a legal entity. Learn how to advise and support your board and how to revise policies and procedures to comply with current laws and recommended management practices.

M-310: Management Company Administration, September 15-16, 2020, 12-3 p.m. ET

This course helps you build the skills and knowledge to increase the efficiency and effectiveness of a community association management company. It explains how to apply the principles of organizational theory to set up and operate the business. You’ll also learn how to market services, manage and train staff and develop additional sources of income.

M-205 Risk Management, October 13-14, 2020 12-3 p.m. ET

This course shows you how to prepare for your community’s future by identifying insurance risks and addressing critical issues. Learn how to optimize your community’s risk-management program and gain strategies and resources for evaluating property coverage, reporting losses and managing claims

M-206: Financial Management, October 20-21, 2020, 12-3 p.m. ET

This course gives you the tools to understand and apply the principles of financial management to your community association. You’ll learn the entire budget process, from identifying line items to reconciling accounts to gaining board approval. You’ll also learn how to analyze and report on association finances.

M-203 Community Leadership, November 12-13, 2020 12-3 p.m. ET

This course shows you how to inspire the cooperation needed from board leaders and volunteers to achieve management goals. You’ll learn proven ways to motivate and guide community leaders and help board and committee members accomplish more at every meeting.